• Rates

• Value of Tap Water

• Utility Account Updates

• Final Bills

• Pay Utility Bill

• Leak Credit (High Water Bill)

Bill Payment

There are several options for making payments for utility bills.

• Online: Visit Utility Billing to use a credit card or checking account to pay a utility bill. A convenience fee of $2.99 will be added to all credit card transactions. There is no fee for E-check payments. *Effective 12/01/2024 the credit card fee increased to 2.99% of the total transaction amount.

• Auto Pay: Payments are drawn directly from a checking account on due date. Create an account online to setup automatic payments.

• Mail: Include bill payment stub or statement with payment, send payments to:
  City of West Allis
  P.O. Box 14248
  West Allis, WI 53214-0248

• In Person: Payments are accepted at Tri City National Bank (TCNB) locations in West Allis or at City Hall.

  • TCNB - 6767 W. Greenfield Ave.

  • TCNB - 6760 W. National Ave. (inside Pick N Save)

  • TCNB - 10909 W. Greenfield Ave.

  • City of West Allis Customer Service Center at 7525 W. Greenfield Ave. from Monday-Friday 11:30 a.m. -4:30 p.m.

• Drop Box: Drop payments in the locked drop box near the main door on the south side entrance to City Hall.

 The Treasurer’s Office collects payment for water and sewer bills. Water and sewer payments received are processed each business day with the account electronically updated for visible confirmation at 8 a.m. the following business day.

Bill Payment Assistance

New water and sewer programs are available through Wisconsin Home Energy Plus.  Visit one of the below vendors to see if you qualify for assistance:

• Wisconsin Low Income Water Assistance Program or call 833-426-9472

• Energy Services Inc. or call 414-800-4240

• Wisconsin Help for Homeowners or call 855-2HOMEWI

Billing Process

The West Allis Municipal Water Utility reads meters and bills customers four times a year by district.

• District 1: properties north of Greenfield Avenue and between Greenfield Avenue and Lincoln Avenue from S. 93rd Street to the western City limits.

• District 2: properties between Greenfield Avenue and Lincoln Avenue from the eastern City limits to S. 92nd Street.

• District 3: properties south of Lincoln Avenue.

Water bills include four separate groups of charges: water and related infrastructures, sanitary sewer system maintenance and sewerage treatment, storm sewer system maintenance and cleanup, and a solid waste fee.

Billing Schedule

Moving Out or Selling? 

Obtaining a Final Reading Statement is the most accurate way to pay your final utility bill. It protects all parties involved from erroneous estimations/prorations. This allows the occupants who are leaving to pay the portion of water/sewer charges for which they are responsible.

 If you are moving out or selling your property, you may request a final billing statement from the utility account for a $50.00 charge. The water utility can obtain final meter readings for an additional $50.00, and we may need access to the basement. This fee is waived if the property owner, tenant, or agent provides the final meter readings. 

Approximately 1500 properties have an older style register known as Read-O-Matic (ROM) device mounted on the outside wall of the property that is wired to the meter in the basement. Properties with ROM devices will require two readings, one from the ROM outside, and one from the water meter inside. Even if a final statement is not requested, both readings should be provided to the utility so that any necessary billing adjustments can be made. If you are not sure which type of meter you have, please contact the utility. 

Request a final billing statement online at Final Bill. Charges apply. 

Contact the Water Utility Billing office by email at ubilling@westalliswi.gov or by phone at 414-302-8245 Monday through Friday from 7 a.m. to 3:30 p.m. for more information.

How to Pro-Rate a Utility Bill

1. Locate the billing period on the most recent bill.

2. Calculate the number of days the tenant/seller is responsible for after the last billing period.

3. Locate Total Current Charges on the utility bill.

4. Divide the Total Current Charges by 90 then multiply the result by the number of days you calculated in Step 2.

5. The result is the amount the tenant/seller owes for the next billing period that has not been billed yet.