Why is my water bill so high?

You are charged for water that passes through the water meter and into your home, whether you enjoyed a cold drink or a hot shower or the water dripped or leaked and was wasted. 

  1. Find the meter in the basement (or first floor if there is no basement), along the wall nearest the street. 
  2. Turn off all faucets and showers and make sure no one flushes the toilet while you do this meter check. 
  3. Open the cover on the meter and look at the small blue wheel on the meter face. If it is moving slowly or spinning fast, you probably have water leaks. 
  4. Walk through your property listening for running toilets and looking for drips. Drips usually mean leaks. 
  5. Find out if your toilet is leaking silently by placing a drop of food coloring in the toilet tank. If color shows up in the toilet bowl after 15 minutes without flushing, you have a leak. Most leaks are easy to fix with parts from your local hardware store. If you need help, contact a professional plumber.
How to investigate water leaks

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1. How do I pay my water/sewer bill?
2. I am moving/selling my house, how do I close out my account?
3. How do I update the name, address, phone number, and/or email on my account?
4. How can I get a copy of current and previous water bills?
5. I am a landlord and would like my tenant to receive the bill. What do I need to do?
6. I am a tenant, how do I get my name on the bill?
7. What are all the charges on my utility bill used for?
8. Why is my water bill so high?
9. What do I do if there is a water main break in my area?
10. How do I prevent frozen water pipes?
11. Why is my water meter being replaced?
12. How does Automatic Meter Reading (AMR) work?
13. Where is my water meter and what does it look like?
14. How accurate is my water meter?