Records Unit


The Records Unit is responsible for maintaining and updating all department records and files, such as incident and accident reports and parking citations. The Records Unit is also responsible for collecting fees for copies of these reports as well as for permits and citations. In addition, clerical staff members greet citizens arriving in the building and direct them to the proper person to handle their concern.

Police Report Requests

Requests for police reports (incident and accident) start with the Police Open Records request (PDF), which is available online or at the Police Department. You may bring the completed form to the Police Department, send it in by mail, fax, or email to the records department. The cost of a written open records report is $0.25 per page (most requests are less than $5 and the fee is payable at the time of pickup).

All records are reviewed by the Records Unit Supervisor or designee prior to release. If the request is not permissible under the Open Records law, it will be denied. Under most circumstances, the request you are making will be completed and ready for pick up within 10 business days (pending investigation.) Please call the Records Unit at 414-302-8080 during normal business hours to verify the report is completed before returning to pick up your records. The Records Unit will not notify you when the records are ready for pickup. You must come in person to the Police Department to pick up records. The request will be kept at the Police Department for 21 days. After 21 days have passed, if you have not picked up the request, the report will be destroyed and you must request it again by completing a new Request for Records form.

For complete information on the Request for Open Records procedure, see the online Police Open Records request form.

Paying Citations

Citations can be paid online, in person during the normal business hours of the Records Unit (Monday through Friday, 8 a.m. to 5 p.m, closed weekends and holidays), or put in the drop box available in the lobby during non-business hours to drop off payments. You may speak to an officer or pay warrants at any time.

Online payments are made using your credit or debit card. Credit and debit card payments are processed by an outside agency, Official Payments. You do not need to create an online account to make a credit or debit card payment. These payments will include a convenience fee, paid to Official Payments, not the City of West Allis.


Parking permits may also be purchased during normal business hours or online. For more information, see our Parking page.